Cookie Policy
Understanding how clymenova uses cookies and similar technologies to enhance your browsing experience and provide better financial recovery services
Last updated: March 2025
What Are Cookies?
Cookies are small text files that websites store on your computer or mobile device when you visit them. Think of them as helpful notes that remember your preferences and make your experience on clymenova.com more personalised and efficient.
We use these technologies to understand how you interact with our financial recovery resources, remember your preferences, and provide you with content that's most relevant to your situation. It's similar to how a good financial advisor remembers your previous conversations and tailors their advice accordingly.
How We Use Tracking Technologies
At clymenova, we use several types of tracking methods to improve your experience and help us provide better financial recovery strategies. Here's what happens when you visit our site:
- Session cookies keep you logged in while browsing different pages
- Preference cookies remember your settings and customisation choices
- Analytics cookies help us understand which resources are most helpful
- Performance cookies monitor site speed and functionality
- Security cookies protect your information during your visit
Types of Cookies We Use
Essential Cookies
These are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions. Without these, you wouldn't be able to use our contact forms or access your learning materials.
Functional Cookies
These remember your choices and preferences, such as your language settings or region. They help personalise your experience and ensure you see the most relevant financial recovery strategies for your situation in Australia.
Analytics Cookies
We use these to understand how visitors interact with our site. This helps us identify which resources are most valuable and where we can improve our financial education content. All data is collected anonymously.
Marketing Cookies
These help us show you relevant content about our financial recovery programs. They track your interests across our site to ensure you receive information about services that match your specific financial situation.
How Tracking Enhances Your Experience
Our tracking technologies work behind the scenes to make your visits more valuable. For example, when you download our debt management guides, we remember this preference and can suggest related resources during your next visit.
If you're exploring our financial recovery strategies, our system notes which areas interest you most. This means we can prioritise showing you relevant case studies, methodologies, or learning program information that aligns with your specific financial challenges.
We also use this data to improve our website performance. If we notice many visitors are having trouble with a particular page or resource, we can quickly identify and fix the issue to ensure everyone has smooth access to our financial education materials.
Managing Your Cookie Preferences
You have complete control over how cookies work on your device. Most browsers allow you to manage cookies through their settings, and you can choose to accept, decline, or delete cookies at any time.
Chrome
Settings → Privacy & Security → Site Settings → Cookies
Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Edge
Settings → Site Permissions → Cookies and Site Data
Data Retention and Your Rights
We keep cookie data only as long as necessary to provide you with our services and improve your experience. Session cookies are deleted when you close your browser, while preference cookies may last up to two years to remember your settings.
Analytics data is retained for up to 26 months to help us understand long-term trends in how people use our financial recovery resources. Marketing cookies typically expire after 12 months, though you can delete them at any time through your browser settings.
You have the right to know what data we collect, request copies of your data, ask us to correct inaccurate information, or request deletion of your data. These rights apply to all residents of Australia and reflect our commitment to transparent data practices.
Third-Party Services
Some cookies on our site come from trusted third-party services we use to enhance your experience. For example, we may use analytics providers to understand site usage or content delivery networks to ensure fast page loading times.
These third parties operate under their own privacy policies, and we carefully select partners who maintain high standards for data protection. When you visit clymenova.com, you may receive cookies from these services alongside our own.
We regularly review our third-party relationships to ensure they continue meeting our standards for privacy and security. If we make significant changes to our third-party cookie usage, we'll update this policy and notify you accordingly.
Questions About Our Cookie Policy?
If you have questions about how we use cookies or want to discuss your privacy preferences, we're here to help. Our team is committed to transparency about our data practices.
Contact us at help@clymenova.com or call +61 418 868 890
You can also write to us at 24 Biddlecombe Street, Pearce ACT 2607, Australia