Information We Collect

Personal Information

We collect personal information that you provide directly to us when you use our services, create an account, or contact us for support. This includes your name, email address, phone number, and postal address.

Financial Information

As part of our financial recovery services, we may collect information about your financial situation, including details about debts, income, expenses, and financial goals. This information is essential for providing personalised financial advice and recovery strategies.

• Account registration details and login credentials
• Communication preferences and contact information
• Financial documentation and assessment data
• Service usage patterns and interaction history
• Device information and technical data for service improvement

How We Use Your Information

We use your personal information to provide and improve our financial recovery services. Your data helps us understand your financial situation and develop effective strategies tailored to your needs.

• Providing personalised financial recovery advice and strategies
• Communicating with you about our services and your account
• Processing payments and managing your service subscriptions
• Improving our services based on user feedback and usage patterns
• Ensuring the security and proper functioning of our platform
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. We only disclose personal information in specific circumstances and always in accordance with Australian privacy law.

Service Providers

We may share your information with trusted service providers who help us operate our business, such as payment processors, hosting services, and customer support tools. These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. This includes situations where disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

• Authorised service providers under strict confidentiality agreements
• Legal authorities when required by Australian law
• Professional advisors bound by confidentiality obligations
• Business transfer situations with equivalent privacy protections

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We're committed to helping you exercise these rights and maintaining control over your data.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

We use industry-standard encryption for data transmission and storage. Our systems are protected by firewalls, access controls, and regular security monitoring. All staff with access to personal information receive privacy and security training.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymise it.

• Account information retained while your account is active
• Financial records kept for seven years as required by Australian law
• Communication records retained for three years for service quality
• Marketing preferences stored until you withdraw consent
• Technical logs automatically deleted after 12 months

International Data Transfers

Some of our service providers are located outside Australia. When we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy rights. We only work with providers who demonstrate adequate data protection standards.

Any international transfers comply with Australian Privacy Principles and include contractual protections equivalent to Australian privacy law requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We take privacy complaints seriously and will investigate your concerns promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'll provide you with details about the complaint process if needed.